Natural Fashion Home Limited provides these Terms of Service to every person who visits the website, requests cloth information, books a showroom visit or places an order for fabric bolts, cushion sets, curtain orders or upholstery cloth. The developer of this website is NaturalFashion. The company operates from Rm 1905 Nan Fung Centre, 264-298 Castle Peak Rd, Tsuen Wan, Hong Kong - 999077, Hong Kong (HK). By using this website you accept these terms in full. If you do not accept them, please do not use the site or place an order through it.
01. Who these terms apply to
These terms apply to every visitor, every prospective buyer and every customer of Natural Fashion Home Limited. They cover the website at https://www.naturalfashion.lol as well as the showroom work carried out at Rm 1905 Nan Fung Centre, 264-298 Castle Peak Rd, Tsuen Wan, Hong Kong - 999077, Hong Kong (HK). A person who browses the site without placing an order is still bound by the rules on acceptable use and on intellectual property described below.
Where a person places an order on behalf of a household, a studio or a company, that person confirms they have authority to commit the party they represent. The party named on the order confirmation is the party bound by these terms, and that party is responsible for payment and for providing accurate measures.
02. About the company
Natural Fashion Home Limited is a home textile supplier working from a cloth hall in Tsuen Wan. The business pulls fabric from standing bolts, cuts cushion sets in short runs, prepares curtain orders at a dedicated desk and bench checks upholstery cloth before release. The company name used in all correspondence is Natural Fashion Home Limited, and the registered address is Rm 1905 Nan Fung Centre, 264-298 Castle Peak Rd, Tsuen Wan, Hong Kong - 999077, Hong Kong (HK).
The company can be reached by email at tech@gtompsx.buzz or by telephone at +13317161528 during showroom hours. Any formal notice under these terms should be sent to the same address unless a different address is given in writing in a specific order confirmation.
03. Using the website
The website exists to describe the cloth hall, list the services and allow a buyer to make contact. You may read the pages, print a copy for personal reference and share links with others. You may not copy the site wholesale, mirror it on another domain, frame it inside another page or present its content as your own.
You agree not to attempt to interfere with the operation of the website, not to probe for weaknesses in its hosting, not to introduce malicious code and not to use automated tools to harvest contact details. Access may be suspended where activity of this kind is detected.
04. Information shown on the site
Descriptions of cloth, colours, weights and finishes are given in good faith and are intended to help a buyer shortlist. Screens and lighting vary, so a colour seen on a screen is never a guarantee of the colour seen in the showroom. Buyers are encouraged to request a physical swatch or to visit the table before committing to a length.
Lengths shown next to a bolt are measured at the time of listing. Stock changes as cloth is cut, and a bolt listed as available may be reduced or exhausted by the time an order is placed. The team will confirm the remaining length before an order is accepted.
05. Showroom visits
Showroom hours are Monday to Friday from 10:00 to 18:30 and Saturday from 11:00 to 16:00. The showroom is closed on Sunday and on public holidays. A first visit does not require an appointment, though a buyer who wants specific bolts set aside should call +13317161528 in advance so the rack can be prepared.
Visitors are asked to handle bolts with clean hands and to return each bolt to its bay after review. Children must be accompanied at all times because the cutting table and the bench carry sharp tools. The company may ask a visitor to leave where behaviour puts staff, other visitors or stock at risk.
06. Orders and acceptance
An order begins when a buyer and the team agree a cut list at the curtain desk or the cushion table. The order becomes binding when Natural Fashion Home Limited issues a written confirmation setting out the cloth, the measure, the number of pieces and the price. A verbal discussion at the table is not itself a binding order.
The company may decline an order where the requested cloth is no longer available, where the measure provided appears inconsistent, or where the order cannot be completed to a reasonable standard. Where an order is declined, any payment already received for it is refunded in full.
07. Measures and buyer responsibility
The buyer is responsible for supplying window widths, drops, seat depths and any other measures on which a cut depends. The team will check measures against the cloth and will point out anything that looks unusual, but the final responsibility for a correct measure rests with the buyer. A second measure taken by the buyer before the cut is strongly recommended for large windows.
Where the company is asked to measure on site, the resulting figures are recorded on the cut sheet and confirmed with the buyer before cutting. A later claim that a measure was wrong will be assessed against that signed or written confirmation.
08. Cut cloth and cancellation
Cloth cut to a buyer measure is treated as a bespoke item. Once a bolt has been cut against an agreed cut list, the order cannot be cancelled and the cloth cannot be returned unless it is faulty. This is a normal rule for cut textile goods and it is explained again at the desk before the shears are used.
Where an order has not yet been cut, the buyer may cancel it in writing to tech@gtompsx.buzz and any payment for uncut cloth is refunded. Cushion sets that have already been sewn and curtain drops that have already been hemmed follow the same rule as cut cloth.
09. Prices and payment
Prices are quoted in the currency shown on the order confirmation and are valid for the period stated on that document. A price quoted at the table may change if the buyer alters the measure, the number of pieces or the cloth after the quotation. The company will issue a revised confirmation before any further cutting takes place.
Payment terms are set out on the order confirmation. Where a deposit is required, the balance falls due before collection or delivery. The company does not store card details on this website, and no payment is taken through the website itself.
10. Delivery and collection
Finished cloth may be collected from Rm 1905 Nan Fung Centre, 264-298 Castle Peak Rd, Tsuen Wan, Hong Kong - 999077, Hong Kong (HK) during showroom hours. Where delivery is arranged, the buyer supplies an address and a contact number, and someone must be present to receive the goods.
Risk in the goods passes to the buyer on collection or on delivery to the address given. The buyer should inspect the goods at the point of receipt and note any visible damage on the delivery record. Claims for shortage or damage should be sent to tech@gtompsx.buzz within a reasonable period after receipt.
11. Faulty goods and remedies
Cloth is inspected on the bench before it leaves the floor, but a fault can still appear after a piece has been hung or fitted. Where a fault is found that is not the result of cutting, fitting, cleaning or wear, the buyer should stop work on the piece and contact the company with photographs and the bolt number.
The company will examine the piece and, where the fault is accepted, will repair, replace or refund the affected item. The remedy chosen depends on the nature of the fault and the availability of the cloth. Compensation does not extend to fitting costs, labour on other pieces or consequential losses beyond the value of the affected goods.
12. Upholstery checks and limits
An upholstery fabric check records the result of bench tests on a specific cloth at a specific time. It is an indication of performance under those tests and not a guarantee against every form of wear. A cloth that passes a check may still show wear sooner in a very heavy use setting or under harsh cleaning.
The company will advise on suitable cloth for a given use, but the buyer makes the final choice. Where a buyer insists on a cloth that has not passed the bench check, the company may refuse the order rather than supply cloth it cannot stand behind.
13. Intellectual property
All text, layout, illustrations, drawn devices and code on this website belong to Natural Fashion Home Limited or are used with permission. The name Natural Fashion Home Limited and the cloth hall identity are company marks. Nothing on the site grants a licence to use those marks or to reproduce the design.
Photographs and swatch records taken during a season look sitting belong to the buyer for personal and project use. The company may keep its own copy for matching later orders, as described in the privacy policy.
14. Acceptable use of contact channels
Email and telephone lines are provided for enquiries about cloth, orders and visits. They must not be used to send unsolicited advertising, to harass staff or to transmit unlawful material. The company may block a sender who misuses these channels.
When you write to tech@gtompsx.buzz or call +13317161528, please include the order reference where one exists so the right cut sheet can be found quickly.
15. Third party links and services
The website may link to external pages such as map services or email providers. Those pages are outside the control of Natural Fashion Home Limited and are governed by their own terms and privacy notices. The company is not responsible for the content or availability of an external page.
Where a third party handles delivery, payment or messaging on behalf of the company, that party receives only the details needed to perform the task and is bound by its own obligations.
16. Limitation of liability
To the extent permitted by law, Natural Fashion Home Limited is not liable for indirect or consequential loss arising from use of this website or from an order, including loss of profit, loss of a project or the cost of substitute goods. Liability for goods supplied is limited to the remedy described in the faulty goods section.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited. Where a mandatory law grants a buyer stronger rights than these terms, that law prevails.
17. Privacy and personal data
The company collects only the details needed to answer an enquiry, prepare an order and complete a delivery. Those details are handled as described in the privacy policy published on this site. By sending an enquiry you confirm that the details you provide are accurate and that you are entitled to share them.
Requests to see, correct or remove personal data can be sent to tech@gtompsx.buzz and will be handled within a reasonable period.
18. Changes to these terms
Natural Fashion Home Limited may update these terms to reflect a change in services, in law or in the way orders are handled. The version published on this page is the version that applies at the time of use. A material change will be flagged on the homepage for a reasonable period.
An order is governed by the terms in force on the date of the order confirmation. A later change to the website does not alter an order already confirmed unless the change is required by law.
19. Governing law and disputes
These terms are governed by the laws of Hong Kong. The parties will first try to resolve any dispute by discussion at the showroom or in writing. Where discussion does not resolve the matter, the courts of Hong Kong have jurisdiction.
21. Season look sittings
A season look sitting is a planning conversation, not a promise that any particular bolt will remain in the bay. Cloth shown during a sitting reflects the stock available at that time, and a buyer who returns several weeks later should expect that some cloths have been cut and replaced by close relatives from the same mill range.
The written record kept after a sitting lists the cloth numbers used so a later room can be matched to an earlier one. That record belongs to the company for matching purposes and is shared with the buyer on request. It does not create a reservation of stock.
22. Swatch review windows
Swatch review windows are short open periods when new sample cards are laid out for inspection. Dates are announced by email to buyers who ask to be told and are confirmed by telephone on +13317161528. A buyer who attends a review is not obliged to order, and the company makes no exclusive claim on a swatch shown during the window.
Where a swatch sample is handed to a buyer for comparison at home, the sample remains the property of Natural Fashion Home Limited and should be returned at the next visit. Samples are loaned so the cloth can be judged in real light, and they are not a substitute for a physical visit before a large order is placed.
23. Cushion inserts and filling
Where inserts are supplied with a cushion set, the filling density and the fibre blend are stated on the order confirmation. A cushion cover cut for a particular insert may not sit correctly on a different filling, so a replacement insert should match the original specification or be discussed with the team before purchase.
Natural fibres settle with use, and a slight softening of a feather or blended filling over time is normal. Firmness preferences vary between households, and the desk will happily show the available densities at the table before a set is cut.
24. Curtain headings and hardware
Heading style affects both the cut and the finished drop. Pencil pleat, eyelet, tab top and wave headings each require a different allowance, and the desk will confirm the style before the cloth is cut. Track and pole hardware is not supplied unless it appears on the order confirmation, and the buyer is responsible for confirming that the chosen hardware can carry the finished weight.
Where a very long drop requires a join, the join placement is agreed at the desk and written on the cut sheet. A buyer who later changes the window height or the hardware should tell the company before collection so the finished piece can be checked against the new setting.
25. Care and cleaning advice
Care guidance given at the table reflects the mill recommendation for the cloth. Washed linen, natural cotton and blended weaves behave differently, and a cleaner should be told the fibre content before any treatment begins. The company is not responsible for damage caused by a cleaning method that departs from the guidance supplied with the cloth.
Where a cloth is described as dry clean only, that instruction is a condition of the expected performance rather than a suggestion. Questions about a specific cleaner or method can be put to the team by email at tech@gtompsx.buzz before treatment begins.
26. Force majeure
Natural Fashion Home Limited is not liable for a delay caused by events beyond reasonable control, including severe weather, transport disruption, industrial action, a failure at a supplier mill or a restriction imposed by a public authority. Where such an event occurs, the company will inform the buyer promptly and agree a revised date where one can be set.
If a delay becomes long enough that the purpose of the order is defeated, either party may cancel the affected part of the order in writing, and any payment for goods not yet cut is refunded.
27. Entire agreement and severability
These terms, together with the order confirmation and the privacy policy, form the whole agreement between the buyer and Natural Fashion Home Limited for the supply of cloth described on this site. Earlier conversations at the table do not add to that agreement unless they are written into the confirmation.
If any part of these terms is found to be invalid or unenforceable, the remaining parts continue in force. The invalid part will be read down to the extent needed to make it enforceable where that is possible under the governing law.
20. Contact for these terms
Questions about these terms can be sent to tech@gtompsx.buzz or raised by telephone at +13317161528. Written notices should be addressed to Natural Fashion Home Limited, Rm 1905 Nan Fung Centre, 264-298 Castle Peak Rd, Tsuen Wan, Hong Kong - 999077, Hong Kong (HK).